FAQ
Questions about our pieces or your order? We’re here to help. Below, you’ll find a few helpful details about our hand embroidery, product care, shipping, and returns.
Are your products embroidered by hand?
Yes. The embroidery on our tissue box covers and coasters is stitched entirely by hand. Small variations in the stitches give each piece its own individual character and reflect the care behind the work.
What materials do you use?
Our tissue box covers and coasters are made from a cotton-linen blend with a natural woven texture. Please check the individual product description for details about each piece.
How do I choose the right size?
Measurements are listed in inches on each product page. For tissue box covers, compare the listed length, width, and height with the tissue box or pack you plan to use. For coasters, check the dimensions to find the right size for your mug or coffee cup.
How should I care for my pieces?
Gentle spot cleaning is recommended. Use a soft cloth dampened with cool water and, if needed, a small amount of mild detergent. Test on an inconspicuous area first.
Blot gently without scrubbing or pulling the stitches. Do not soak, wring, bleach, or tumble dry. Allow to air dry naturally away from direct sunlight.
Where do you ship, and is shipping free?
We offer worldwide shipping and free standard shipping on all orders, with no minimum purchase required.
When will my order arrive?
Orders are processed within 1–3 business days after payment is confirmed. Estimated standard shipping time is 6–12 business days.
Delivery times may vary depending on your location, customs processing, and carrier delays.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours after shipment for tracking updates to appear.
Will I need to pay customs duties or import fees?
International orders may be subject to customs duties, taxes, or import fees under local regulations. These charges are the customer’s responsibility. Customs processing may also affect delivery times.
What if my package is delayed?
If your package has not arrived within the estimated delivery timeframe, please email support@chiccouturecorner.store with your order number. We will help you look into the delivery status.
Can I return my order?
You may request a return within 30 days of receiving your order. Eligible items must be new, unused, free from stains, damage, and signs of wear, and returned with their original packaging and accessories. Items showing signs of washing or alterations may not be accepted.
Sale or clearance items, personalized or custom-made products, and items damaged through improper use are not eligible for returns.
To begin a return, email us with your order number, the reason for your return, and photos if available. We will review your request and provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, the wrong item was sent, or the product has a quality defect. We recommend using a trackable shipping service for returns.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery and include your order number and clear photos of the issue. We will help arrange a replacement or refund.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5–10 business days.
Refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.
Do you offer wholesale partnerships?
Yes. We welcome wholesale inquiries from independent boutiques, home and lifestyle stores, and gift shops.
Please email us with your store name, location, website or social media page if available, and the products and quantities you are interested in. We will share the relevant pricing and ordering details.
Still have a question?
We’re happy to help you find the right piece or answer a question about your order.
Email us at support@chiccouturecorner.store.